Information

An admission ticket includes:

• Entry on one day, at an arrival time of your choice. You must enter during your chosen time slot, after which you are welcome to stay for the rest of the day.
• Access to the music programme.
• All activities, except fairground games where you can win prizes.
• Free admission for children aged 2 and under.

We use arrival time slots to spread out arrivals. Choose a ticket for the time slot in which you would like to enter. Once inside, you can stay until closing time. You cannot leave the grounds and return later.

Please arrive in good time. If you arrive late, we cannot guarantee entry. Our entrance closes one hour before the event closes.

Child tickets: children aged 3 to 12 receive a €3 discount. Please bring valid ID. The child rate applies only to arrival time slots before 2 pm. For time slots from 2 pm onwards, please select a regular ticket for children aged 3 to 12.

Flex Tickets: choose your day and arrival time later. A Flex Ticket is valid for one visit on an opening day between 17 December and 2 January, during any applicable arrival time slot.

Season passes: visit on all opening days! Your ticket can be scanned once per day, so you cannot leave the grounds and return later.

The attractions, Winter Square, Wonder World and Snow Paradise close at 10 pm. Make sure you join the queue in good time for your time slot. Queues may close earlier, depending on waiting times. The music programme continues until closing time.

We use arrival time slots to spread out arrivals. Choose a ticket for the time slot in which you would like to enter. Once inside, you can stay until closing time. You cannot leave the grounds and return later.

We recommend arriving early in the day, when tickets are cheapest and it is relatively quiet.

Please note: Het Amsterdamse Winterparadijs uses dynamic pricing.

If you cannot find your tickets or have lost your confirmation email, use this link to request a new copy of the confirmation email.

You may have made a typo when entering your email address. To update the email address linked to your tickets:

1. Go to Paylogic’s email correction page.
2. Enter the order date, payment reference and amount paid, using the information on your bank statement.
3. Enter the correct email address.
4. If the details are correct, the system will update your email address and send the confirmation email to the new address.

If this does not work, contact Paylogic customer service.

You can change your ticket subject to availability. You will need to pay any service fees and any price difference for your new ticket.

Open your Paylogic confirmation email, select the option to manage your order, then choose ‘More actions’ and ‘Exchange tickets’ to change your ticket or arrival time slot.

Beer table and VIP table tickets cannot be exchanged or refunded, as these tables are reserved specifically for you.

You can correct your email address on this Paylogic page.

For questions about ordering tickets or problems with your order, please contact Paylogic customer service.

You are only guaranteed a valid ticket if you buy through our website or Paylogic.

We advise against buying from unofficial resellers. Fraudsters also operate through Google and Marktplaats.

Buying through unofficial channels carries risks. We cannot guarantee that these tickets are genuine or will give you entry to the event, and we want to spare you that disappointment on what should be a wonderful day out.

For more information, visit weetwaarjekoopt.nl.

If you have a Stadspas, you can buy tickets through the Stadspas website.

Please note: Stadspas tickets cannot be resold or exchanged.